Thank you for choosing perfectodeal.shop! We’re dedicated to providing high-quality kitchen products and ensuring your satisfaction. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
Return Eligibility:
- Items must be unused, in their original packaging, and in the same condition as received.
- Return requests must be made within 30 days of receiving your order.
Non-Returnable Items:
- Perishable goods, such as food or consumables.
- Customized or personalized products.
- Items marked as final sale.
How to Return an Item:
- Contact us at support@perfectodeal.shop with your order number and the reason for the return.
- Once approved, you’ll receive detailed instructions for returning the item.
Return Shipping Costs:
- Customers are responsible for return shipping unless the item is defective or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
Refund Process:
- Once we receive and inspect the returned item, we’ll notify you of the refund status.
- Approved refunds will be processed within three business days and issued to your original payment method.
Partial Refunds:
- Applicable for items not in their original condition or missing parts, unless the issue was our fault.
Delayed or Missing Refunds:
- If you haven’t received your refund, check with your bank or credit card provider, as processing times can vary.
- For additional assistance, contact us at support@perfectodeal.shop.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and photos of the item. We’ll arrange a replacement or refund.
Exchanges
We offer exchanges for items of the same type and value. Follow the return process and specify your preference for an exchange.